What we keep and what we don’t

Last updated 7 October 2026

A VPN asks for your trust. This page says exactly what Teal VPN keeps, what it never keeps, and shows the result of the automatic check that runs on every Teal server each day. The full detail is in our Privacy Policy.

What we keep

• The sign-in your account belongs to: Google, Apple, or an email address.
• Your device’s public key, its model label, the platform and the app version. The private key is created on your device and never sent to us.
• How much data your account has used today. It is a number, not a record of what was transferred or where it went.
• Your plan (Free or Pro). For Pro, the confirmation from Google Play or the App Store that a purchase is valid. We never see your card.
• A scrambled device code, so that one phone gets one free plan and a phone that reinstalls the app keeps its own device slot. It cannot be turned back into a device identifier.

What we never keep

• The websites, apps or addresses you connect to.
• The contents of your traffic.
• Your DNS lookups.
• A record of the IP address you connect from.

One thing every VPN must do: while a device is registered on a server, that server holds the device’s most recent address in its memory, because it needs it to send your traffic back to you. It is never written to disk, never copied to our database, and it is gone when the device is removed or the server restarts.

How the servers are built

• Each VPN server keeps its system log in memory only, for one hour. There is no log folder on disk.
• The firewall on each server accepts the VPN and nothing else.
• Every server is tested each day by an automatic check, from the outside and from inside the tunnel. If a server fails the check, we are alerted straight away.
• A new server is added to the app only after it passes the same check.

Who runs Teal

Teal VPN is made and run by Fxolio LLC, a company registered in Wyoming, United States. We run our own servers; the list is on the locations page. Support answers at support@tealvpn.com.

If something goes wrong

If we ever learn that user data was exposed, we say so on this page within 72 hours of confirming it, and we email every affected account. We will not quietly fix it and move on.

Refunds

Not happy in the first 30 days of a Teal Pro purchase? Email support@tealvpn.com from the address on your account and we refund it. Purchases made in Google Play or the App Store are refunded there, so the money goes back the way it came.

What this page is not

It is our own statement and our own automatic check. It is not an independent audit, and we do not present it as one. If you find something on this page that does not match how Teal VPN behaves, tell us: support@tealvpn.com. To report a security problem, see security.txt.