Teal VPN support

We answer every message, usually within one working day.

Write to us: support@tealvpn.com. Please write from the email address you signed in with, or include your account number (Teal VPN → Account).

It does not connect

Tap Connect again, or choose another location. If one route is blocked, the app tries other routes by itself.
Switch between Wi-Fi and mobile data, then try again.
Make sure the app is up to date.
On Windows, an installer message with a code is explained on the Windows installer codes page.
Still stuck? Write to us with your location and your network (for example “home Wi-Fi” or the name of your mobile carrier).

The Free plan has a daily data allowance that resets every day. The app shows how much is left under Data today.
Teal Pro gives unlimited data, all locations and up to 10 devices on the yearly plan, 5 on the others.
Cancel a subscription bought on this website by card: sign in at account.tealvpn.com and open Subscription.
Cancel a subscription bought on Android: Google Play → Payments & subscriptions → Subscriptions.
Refunds for Google Play purchases are handled by Google Play.

See and remove your devices in the app: Account → Your devices. Removing a device signs it out.